Frequently Asked Questions
Please click on the Questions to get the answer below of question line.

What is NBL i-Banking?

NBL i-Banking is a simple, hassle-free and secure Internet banking service available to all National Bank customers in Bangladesh.

Why should I choose NBL i-Banking?

• It's so easy to apply. • It's your own bank. You have instant access to up-to-date information on your accounts. • It's safe & easy. Using your Internet banking ID and Internet banking Password, you can now bank with confidence knowing that your transactions remain safe with us. With our simple and intuitive navigational toolbars and buttons, you don't need other instructions or assistance. • It's fast. It takes only a few minutes to get updated account information and complete a banking transaction - giving you more time to do other things. • It's convenient. You can perform on-line banking right from the comfort of your home or office. • Its 24 hours. With this service, you can access your National Bank accounts 24 hours of the day, 365 days of the year. • It's worldwide access. As long as you can access the Internet, you can access your National Bank accounts, anywhere in the world. • No special software required. You don't need to purchase any special software. As long as you have a personal computer (PC) with the minimum configuration, you are ready to start. Moreover we will progressively add more services for your convenience.

Do I have to pay extra for this service?

• There is no extra charge other than yearly one time fee for internet banking service

Is the service available 24-hours?

• Yes. This service is available 24-hours a day, 7 days a week.

Can I access this from overseas?

• Yes. As long as you are able to access the internet with the recommended internet browsers, you will be able to access this service.

Account information

Can I see a summary of my accounts?

• Yes. You can see a summary of your all accounts under same customer ID.

Can I view the transactions belonging to all my accounts?

• Yes, you can view the transactions of all your accounts under the Account Statement in profile section.

How far back can I view my transaction history?

• You can view your transactional history of last six months for your accounts. A/C statements are segmented as per the period selected.

Can I download and save my account Statement?

• Yes. You can download your statement by pressing Export to PDF button. It will be saved in PDF format.

Can I get confirmation of my transaction?

• Yes, you can get SMS alert and pop-up notification in the browser.

Funds Transfer

What kind of funds transfer can I do in this service?

• As of now, Fund transfer can be done within National Bank accounts. Transfer to other bank accounts will be integrated soon.

Security

How secure is this service / how safe is my personal information going through the service / what security measures are being used by this service?

• This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks, and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.

What is encryption and how is it used to protect my information?

• Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.

What are cookies and how are they used for this service?

• A cookie is information that a web site puts on your hard disk that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user's own computer. We do not use cookies for this service.

What precautions should I take for this online service?

• Besides maintaining the confidentiality of your personal information, internet banking ID, internet banking password and transaction PIN, you should take the following precautions: DO NOT expose your mobile and Email to anyone. Change your password amytime when you feel insecure, using the 'Change of Password' service. DO NOT use easily recognized numbers such as your telephone number etc. as your password. REMEMBER TO LOG OUT of the system and close your browser whenever you leave your computer, even for a short while. Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session. Always use the latest recommended internet browser so that you are using the most updated security features available. Call our customer service immediately if you find any suspicious transaction from your account.

What precautions should I take when using shared/public PCs for this service?

• We strongly recommend you not to conduct your internet banking transactions on such PCs unless you are sure that it is safe to do so. Please clear browser cache after each session so that your account information is removed from such PCs.

How do I safeguard and protect my password?

• Do not choose a password that is easily identifiable such as your personal telephone number, birthday or other personal information etc. • Your password must be kept confidential at all times and not be divulged to anyone. Do not reveal your password to anyone. • Your password and PIN must be memorized and not be recorded anywhere. Do not write down your password or use it where someone can see. • Change your password immediately whenever you suspect anything exposed unintentionally. • Change your password regularly. You can change your password anytime under Change Password'.

System Requirements

What hardware and software do I need for using this service?

• Minimum Hardware Requirement • PC with Pentium 166MHz processor or higher • 32 MB RAM or higher • SVGA or higher resolution monitor, 256 colors minimum, 800 x 600 screen resolution • Modem of 56kbps or higher • Minimum Software Requirement • Microsoft Windows 95/98/NT/2000 operating system • Microsoft Internet Explorer Version 4.01 with Service Pack 2 or above* • Both "Java" and "Java Script" have to be enabled

I'm a Macintosh user, will I be able to access this service?

• We regret to inform you that Macintosh is not supported by this service currently.

Troubleshooting

What should I do if I do not get a response after clicking on a hyperlink or icon?

• Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link. DO NOT CLICK "REFRESH" OR "RELOAD" BUTTON AS THIS WILL TERMINATE YOUR ONLINE SESSION AND YOU WILL HAVE TO WAIT FOR 15 MINUTES BEFORE YOU CAN LOG IN AGAIN.

I get an error message mentioning "JavaScript not enabled". What does it mean?

• Due to the requirements of the service, "Java" and "JavaScript" must be enabled in your browsers. If you are using Netscape Communicator 4.7x, • Click on [Edit] • Select [Preferences] • Choose [Advanced] under [Category] • Check [Enable Java] and [Enable JavaScript] • Click on [OK] & restart the browser • If you are using Internet Explorer 5.x, • Click on [Tools] • Select [Internet Options] • Select [Advanced] Tab • Scroll down to [Microsoft VM] • Check [JIT compiler for virtual machine enabled] • Click on [OK] & restart the browser Please refer to [HELP] contents if you're using browser of other versions.